Frequently Asked Questions

What are your hours of service?
Our services are booked by appointment only and cater to a 7 day flexible
schedule including evenings.

What are your travel perimeters?
Our official range is Phoenix, Scottsdale, Paradise Valley, Fountain Hills,
Tempe, Mesa, Chandler, and Gilbert. We may accept events/services outside
of this area on a case-by-case basis. Please call for more details.

What forms of payments do you accept?
We accept credit cards which include Visa, Mastercard or American Express. We will also accept your Business/Corporate Check. Sorry, we do not accept personal checks.

Is there a minimum age limit?
We may treat a person under the age of 18 with written parental/guardian
permission.We also ask that atleast one adult is present. In the case of a
spa party with minors (such as a Sweet 16), we will need parental permission
from every guest & may ask for additional supervision.

What if someone is pregnant?
Luckily, Arizona Mobile Spa caters to pregnant women!

How much time do you need to book a party?
Weekend parties book up quickly so we suggest that you book in advance. You may want to book as much as 3 months in advance to lock in your date. However, please feel free to inquire about last minute availbility.

Do you offer any discounts?
10% discount for groups of 4 or more are available on individually priced
facials, body treatments and massage.
Prices on Spa & Mini-Spa party packages already reflect discount.

There will be some guests that will "drop by " during my spa party and not
have any spa treatments. Is that OK?
One of the great perks of having an Arizona Mobile Spa Party is that not
everyone has to have services to enjoy the party. Anyone is welcome to hang
out & be part of the festivities!

What do I need to book an appointment/party/service?
You will need to hold all services with a credit card. We accept Visa,
Mastercard & American Express.

What is your party/event cancellation policy?
For individual services we require at least 4 hours notice when canceling an
appointment. There is a 20% charge for cancellations made less than 4 hours
in advance. Cancellations for spa parties and spa packages must be made 24
hours in advance in order to avoid a 20% cancellation charge. Changes to
any packages must also be made 24 hours prior.

What if someone who has been a confirmed guest doesn't show up at the party?
The full fee is expected even if one guest doesn't show to the party.
However, it is still time that you paid for and you & your other guest will
receive extra treatments to fullfill that treatment time.

What if someone is late?
In the case of a confirmed appointment - if you are not present when we
arrive we will give you a 10 minute grace period. We will then leave & you
will be responsible for the full fee. Should you arrive late, you will be
given the remainder of your scheduled treatment time. You are still
responsible for the full fee.

For Spa Parties, we cannot guarantee full service if someone is late for
their start time. If it fits into the schedule of the party we will try to
accomodate that guest.

What should I do to prepare before you come?
You should try to make the space as clutter free for your utmost enjoyment. We ask that you make sure that you are at the scheduled location at least 1/2 hour before our arrival. We ask that you have a prepared space for the treatments & please keep all pets in another room. Having good ventilation is a good thing too. We will instruct you further according to your scheduled event.